Questions before you order?
Clear guidance on garments, artwork, production, delivery and customised orders.
Everything you need for a confident order.
Choose a topic below. If your project needs a tailored answer, send us the full brief.
Ordering and personalisation
How do I place an order?
Browse the range, choose the available colour, size and quantity, then select your logo-print options. Products enabled for online ordering can be added directly to your cart. If a product shows Request pricing or Request this order, send a brief so Twill Press can confirm stock, decoration and pricing before production.
What does “1 standard logo print included” mean?
Where this message appears on a product page, the displayed garment price includes one standard logo placement on either the front or back. Choose your preferred side in the product options.
Can I add a print to the second side?
Yes. On eligible online products, each additional print or text addition is $3.99 per garment. If this option is not shown for a garment, include the request in your order notes or quote enquiry and Twill Press will confirm what is possible.
Do I need to send my artwork before checkout?
No. Eligible online products let you choose Send logo later or request artwork assistance. Twill Press will contact you after checkout to organise the artwork and confirm the details.
What artwork files should I provide?
A high-resolution transparent PNG or vector PDF, AI, EPS or SVG is preferred. If you are unsure, send the best file you have for review. Artwork preparation, redrawing or recreation may incur a fee, which will be explained before proceeding.
Can I design my product in Twill Press Studio?
Where a Design in Twill Press Studio button appears, you can open the Studio for that garment and prepare your colour, artwork and placement. If Studio is not enabled for a garment, you can still order it and send your logo after checkout, or use the quote form.
Timing, quantities and availability
How long will my order take?
Eligible product pages show an estimated production time of 5–7 business days after artwork approval. Actual timing can vary with garment availability, quantity, artwork and production complexity. Production begins after payment or deposit, suitable artwork, confirmed order details and final artwork approval. Timeframes are estimates unless confirmed in writing.
Is there a minimum order quantity?
Minimum quantities depend on the garment and decoration method. Some apparel projects can be produced in very small quantities, while other products or methods have minimums. The product page or quote will confirm the applicable quantity before you proceed.
How do I order for a business, team or bulk requirement?
Use the Get a Quote form for uniform programs, 50 or more garments, multiple product types, embroidery, names and numbers, specialist decoration or ongoing supply. Share the quantity, garment requirements, artwork and required date so Twill Press can recommend the right pathway.
How do sizing, colours and stock availability work?
Choose from the sizes and colours currently shown on each product page. Some styles are made in additional colours that may require an enquiry. Garment orders remain subject to supplier stock confirmation before production. If an item becomes unavailable, Twill Press may offer a suitable alternative or refund the affected item.
Delivery, collection and support
Do you offer delivery or collection?
Standard shipping for products in our general shipping profile is $11 AUD, with free standard shipping available from $75 AUD. Express shipping is $15 AUD. Products in our signage shipping profile have a separate $9.99 AUD standard rate. Mixed orders may combine shipping charges; the total is shown at checkout.
For international orders, check the available rate at checkout or contact us for a freight quote. Collection may be available by prior arrangement. Delivery timing is separate from production and remains an estimate.
Can I return a customised product?
Twill Press does not offer change-of-mind returns or exchanges for made-to-order or customised products. If an item is faulty or incorrect, contact Twill Press promptly with the order number, a description and clear photos or video. Remedies required under Australian Consumer Law remain available.
Read the Returns, Refunds and Faults Policy or contact Twill Press.