This policy outlines how payments, deposits, cancellations, and order changes are managed at Twill Press.

1. Payment Terms

Production will not begin until:

• The required payment or deposit has been received.
• All required artwork has been supplied.
• Order details have been confirmed.
• Artwork has been approved for production.

Twill Press may require full payment upfront for:

• Custom orders
• Small orders
• Urgent orders
• First-time customers
• DTF transfers
• Personalised products
• Orders requiring special stock

2. Deposits

Deposits, artwork fees, setup fees, and production payments may be non-refundable once work has commenced.

This includes situations where:

• Garments have been ordered
• Stock has been allocated
• Artwork has been prepared
• DTF transfers have been produced
• Printing has commenced
• Production has begun

3. Ownership of Goods

All goods remain the property of Twill Press until payment has been received in full.

Twill Press reserves the right to:

• Hold completed orders
• Delay collection or delivery
• Refuse the release of goods

until all outstanding balances have been paid.

4. Cancellations

Orders may only be cancelled before production has commenced and before any costs have been incurred.

Once any of the following has occurred, cancellation may no longer be possible:

• Garments have been ordered
• Artwork has been prepared
• DTF transfers have been printed
• Production has commenced
• Stock has been allocated
• Supplier costs have been incurred

Where Twill Press agrees to a cancellation, we reserve the right to deduct any reasonable costs already incurred, including:

• Artwork preparation
• Administrative time
• Garment costs
• Supplier charges
• Printing costs
• DTF transfer production
• Setup fees
• Other production-related expenses

5. Order Changes

Changes requested after an order has been confirmed may result in additional charges and production delays.

This includes changes to:

• Quantity
• Garment type
• Sizes
• Colours
• Artwork
• Print location
• Print size
• Production deadline
• Delivery method

We recommend carefully reviewing all order details before providing final approval.

6. Late or Unpaid Invoices

Where account terms have been approved by Twill Press in writing, invoices must be paid by the stated due date.

If invoices become overdue, Twill Press reserves the right to:

• Suspend further work
• Delay production or delivery
• Withhold future orders
• Require upfront payment for future work

until all outstanding amounts have been paid.