Twill Press respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, request a quote, place an order, or use our services.

1. Personal Information We Collect

Depending on your interaction with Twill Press, we may collect information including:

• Full name
• Business name
• Email address
• Phone number
• Billing address
• Delivery address
• Order and enquiry details
• Payment confirmation information
• Artwork, logos, names, images, and files provided for printing
• Communication history with Twill Press
• Website usage information, including browser type, device information, pages visited, and general analytics data

We do not intentionally collect sensitive personal information unless it is necessary for a specific order or voluntarily provided by you.

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotations
• Process, manufacture, and deliver your orders
• Prepare artwork, proofs, and mock-ups
• Communicate regarding approvals, production, delivery, and customer support
• Process payments and maintain business records
• Improve our website, products, and services
• Send marketing communications where permitted by law or where you have provided consent
• Meet our legal, accounting, taxation, and compliance obligations

3. Disclosure of Personal Information

To operate our business efficiently, we may disclose your personal information to trusted third parties where reasonably necessary, including:

• Suppliers
• Courier and freight providers
• Payment service providers
• Website hosting and platform providers
• Email service providers
• IT service providers
• Contractors
• Professional advisers
• Government authorities where required by law

Twill Press does not sell your personal information to third parties.

4. Payment Information

Payments may be processed securely through trusted third-party payment providers.

Twill Press does not store your full credit card details unless expressly provided through a secure payment provider.

5. Marketing Communications

We may send promotional emails, product updates, and special offers where:

• You have subscribed to receive them.
• You have previously purchased from us.
• We are otherwise permitted to do so under Australian law.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at:

Email: info@twillpress.com.au

6. Cookies & Website Analytics

Our website may use cookies, pixels, and analytics technologies to:

• Improve website performance
• Understand visitor behaviour
• Enhance user experience
• Measure advertising performance
• Support marketing activities

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

7. Security

Twill Press takes reasonable steps to protect your personal information from:

• Misuse
• Loss
• Unauthorised access
• Modification
• Disclosure

While we implement appropriate security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Access & Correction

You may request access to, or correction of, the personal information that Twill Press holds about you.

Before processing your request, we may need to verify your identity.

To make a request, please contact:

Email: info@twillpress.com.au

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected
• Maintain order history
• Meet legal and regulatory obligations
• Comply with taxation and accounting requirements
• Resolve disputes where necessary

10. Privacy Complaints

If you have a question, concern, or complaint regarding how Twill Press handles your personal information, please contact us using the details below.

We will review your enquiry and respond within a reasonable timeframe.

Email: info@twillpress.com.au