This policy explains our production process, estimated turnaround times, collection procedures, and shipping terms for all Twill Press orders.

1. Turnaround Times

Any turnaround time provided by Twill Press is an estimate unless a guaranteed deadline has been confirmed in writing.

Production time generally begins only after all of the following have been completed:

• Payment or deposit has been received
• Artwork has been supplied in a suitable format
• Order details have been confirmed
• Final artwork approval has been received

Production timelines may be affected by factors outside our control, including:

• Artwork delays
• Approval delays
• Supplier stock availability
• Courier delays
• Production workload
• Equipment maintenance
• Public holidays
• Payment delays
• Unexpected production issues

2. Urgent Orders

Urgent orders may be accepted at the discretion of Twill Press and may incur additional rush fees.

While we will make every reasonable effort to meet urgent deadlines, we cannot guarantee completion dates unless confirmed by Twill Press in writing.

3. Supplier Stock Availability

All garment orders are subject to supplier stock availability.

If a selected garment, size, or colour becomes unavailable, Twill Press may offer a suitable alternative product.

If no suitable alternative is available, we may cancel the affected item and issue a refund for that item.

Please note that slight variations may occur between suppliers or garment batches, including:

• Colour shade
• Sizing
• Fit
• Fabric feel
• Garment finish

4. Order Collection (Pickup)

Where collection is available, customers will be notified once their order is ready.

Orders should be collected within a reasonable timeframe after notification.

Twill Press is not responsible for any loss, damage, or delays resulting from a customer’s failure to collect an order promptly.

5. Shipping & Delivery

Where shipping or delivery is requested, Twill Press will take reasonable care to package and dispatch your order safely.

Delivery timeframes are estimates only and may vary depending on:

• Courier services
• Australia Post
• Delivery location
• Public holidays
• Weather conditions
• Peak shipping periods
• Other circumstances beyond our control

Once an order has been handed to the courier or postal service, Twill Press is not responsible for delivery delays except where required under Australian Consumer Law.

Customers are responsible for providing accurate and complete delivery information.

6. Risk During Delivery

Risk in the goods passes to the customer when:

• The order is collected by the customer, or
• The order has been delivered to the nominated delivery address,

unless otherwise required under Australian Consumer Law.

7. Authority to Leave

If you request Authority to Leave (ATL) or provide unattended delivery instructions, you accept responsibility for the order once the courier has completed delivery in accordance with those instructions.

Twill Press is not responsible for any loss, theft, or damage that occurs after the courier has successfully delivered the order under an Authority to Leave request.