Twill Press specialises in custom-made and personalised products. As most orders are manufactured specifically for each customer, strict approval, cancellation, and return policies apply.

1. Custom Products

Custom products include any item that has been printed, embroidered, personalised, modified, or produced specifically for a customer.

This includes, but is not limited to:

• Business logos
• Team branding
• Event merchandise
• Custom artwork
• Names
• Numbers
• Initials
• Slogans
• Photographs
• Personalised designs

Because these products are made exclusively for you, we do not offer refunds, exchanges, or returns for:

• Change of mind
• Incorrect size selection
• Incorrect colour selection
• Incorrect information supplied by the customer
• Approved spelling or grammar errors
• Approved artwork or design errors
• Products no longer required by the customer

This policy does not affect your rights under the Australian Consumer Law where a product is faulty, incorrectly supplied, or does not meet applicable consumer guarantees.

2. Artwork & Order Approval

Before approving production, customers must carefully review all order details, including:

• Artwork
• Names
• Numbers
• Spelling
• Grammar
• Print placement
• Print size
• Colours
• Garment style
• Sizes
• Quantities
• Delivery details

Once artwork or order details have been approved, Twill Press will produce your order based on that approval.

We are not responsible for errors that were visible or included in the approved artwork, mock-up, proof, written instructions, quotation, or order confirmation.

This includes:

• Spelling, grammar, or punctuation errors
• Incorrect names, initials, or numbers
• Incorrect logo files or outdated branding
• Low-resolution or poor-quality artwork supplied by the customer
• Incorrect garment size, colour, quantity, or style selected by the customer
• Approved print placement, print size, or layout
• Design changes requested after approval

Any amendments requested after approval may incur additional charges and may delay production.

3. Mock-ups & Proofs

Mock-ups and proofs are supplied to confirm the general design, placement, and order details.

They are not intended to be exact representations of:

• Final colours
• Fabric texture
• Print finish
• Scale
• Final placement

Unless confirmed in writing, mock-ups should not be considered exact to scale.

4. Colour, Print & Placement Variation

We make every effort to reproduce colours and prints as accurately as possible.

However, slight variations may occur between digital artwork and the finished printed product due to factors including:

• Screen brightness
• Monitor settings
• Fabric type
• Printing method
• Heat application
• Artwork quality
• Garment batches
• Material composition

Minor differences in colour, print placement, sizing, or finish are considered normal in custom apparel production and are not regarded as manufacturing faults unless they fall outside reasonable production tolerances.

5. Production Tolerance

Custom apparel printing involves both manual craftsmanship and technical production processes.

Minor variations in:

• Print position
• Scale
• Pressure
• Colour
• Finish

may naturally occur during production.

Twill Press will assess any concerns fairly; however, small production tolerances are not considered defects or faults under normal manufacturing standards.